Policies & agreements
These are NeighborLift's own legal documents. Each one carries a version number and an effective date. They describe how our platform works — they are not legal advice, and they do not replace your rights or local law.
Terms of ServiceRequired for LiftersThe basic rules for using NeighborLift as a customer or a Lifter.Legal document · v1.0 · effective 2026-08-24Lifter AgreementRequired for LiftersYour commitments as an independent Lifter accepting paid tasks.Legal document · v1.1 · effective 2026-08-28One Task at a Time PolicyA Lifter may hold only one accepted task at a time.Legal document · v1.0 · effective 2026-09-05Privacy PolicyRequired for LiftersWhat we collect, why, and what we never ask you for.Legal document · v1.1 · effective 2026-09-10Payment PolicyRequired for LiftersHow money moves: direct payments, the 10% share, materials and receipts.Legal document · v1.1 · effective 2026-09-10Cancellation and Refund PolicyRequired for LiftersWhat happens when a task is called off or goes wrong.Legal document · v1.0 · effective 2026-08-24Safety PolicyRequired for LiftersThe safety rules every Lifter agrees to follow.Legal document · v1.0 · effective 2026-08-24NeighborLift Safety, Injury & Assumption of Risk PolicyRequired for LiftersHow users stay safe, what risks they accept, and what NeighborLift does and does not guarantee.Legal document · v1.0 · effective 2026-08-28Community GuidelinesRequired for LiftersHow neighbors treat each other, and what ends an account.Legal document · v1.0 · effective 2026-08-24Prohibited Services PolicyRequired for LiftersWork that may never be posted or accepted on NeighborLift.Legal document · v1.0 · effective 2026-08-24Dispute Resolution PolicyRequired for LiftersHow a disagreement about a paid task is decided.Legal document · v1.0 · effective 2026-08-24Appearance & Dress Code PolicyRequired for LiftersHow Lifters are expected to show up and dress for a task.Legal document · v1.0 · effective 2026-09-01
NeighborLift does not provide insurance, background checks, licensing, or guarantees of work quality. Any protection that exists is described in these documents and nowhere else.